Solutions to Vi Sim OTP Not Receiving Problem

An OTP (one-time password) is an automatically generated numeric or alphanumeric string of characters that authenticates a specific user for a single transaction or login session. An OTP is more secure than a static password, especially a user-created password. OTPs can easily be used for authentication and add another security layer.

You may have used OTP to verify or authenticate something, like bank OTP, which is the best way to do it.

But sometimes due to errors on Vi (Vodafone, Idea) sim card, you may struggle to get OTP and it is very irritating. If you require that OTP, to do some important task, then it irritates you the most.

So today in this post we will give you solutions to solve such issues, try out the troubleshooting guide below.

Solutions to Vi Sim OTP Not Receiving Problem

1. Double check number

Just for rechecking, make sure you have typed the correct Vi number. Also, check if you have added the correct Country code on a website or app to which you are trying to log in. For India, the country’s code is +91.

2. Clear the Cache of your default message app

The cache is the files that are used to make future processes faster, which can be deleted, and deleting them will not create any major problem, As a result, it can solve your OTP not coming issue.

To clear the cache of the Messaging app, follow the steps given below:

1. Open ‘Settings App’ and go to the ‘Apps’ section.
2. Now find the Messaging app and open the App info it.
3. Now Tap on Clear Data.
4. Find Clear Cache and tap on it.

3. Restart your Smartphone

Sometimes there is a bug in the working Android or iOS device which is the root cause of this concern, and it doesn’t allow Vi sim to work normally. So to sort out such malfunctions, you just have to restart your smartphone, and it will fix most of the bugs easily.

4. Check whether an SMS was received On your Vi sim or not

This solution is probably not a solution, but it helps to verify the concern with your Vi sim card.

Get another device and try to send an SMS to your Vi number. If you get the message easily, it means your SIM card is accepting messages and it is working fine.

But if you still struggle to get the OTP, then follow the next solution.

5. Put your Vi Sim on Another Phone

If you are in a hurry to get the OTP then, just remove your Vi sim card and put it on another phone or feature phone, it will work now.

6. Check your Blacklist

If you have blocked a specific number or Unknown number, then it can’t send you an SMS as well. So suppose you have blocked all unknown numbers, then it may have blocked all SMS from unknown numbers too. So you should check that you haven’t blocked receiving SMS from unknown numbers.

Follow instruction given below:

1. Open your Phone app.
2. Now tap on the ‘⋮‘ to open Phone related settings.
3. Now open Blacklist (Blocked contacts).
4. Now check here if you can receive SMS from blocked numbers or not.
5. Just make sure you can receive SMS from an unknown number.

7. Uninstall the Third-party Messaging app

Having a third-party app also causes many problems with receiving OTP. So you can uninstall or disable that third-party app.

Many people in India have Truecaller installed on their devices. Sometimes it can cause problems to receive OTP. Also, Truecaller may put OTP messages in the Spam folder, which is hard to locate for a normal smartphone user. If you are worried about identifying unknown contacts then don’t worry, you can easily identify unknown numbers online just follow our guide you don’t have to install apps on your phone that annoy you all the time.

8. Call Customer Care

If you have followed all the above methods and none of them worked for you to receive OTP, then try calling customer care of Vi.

In India, Vi has 199 number for customer care service.

After calling, explain your fair situation to them, they will definitely help you out with this situation.

Summing up

Problem	Possible Solution
Wrong Number Entered in OTP Request	✔ Double-check the phone number you entered in the OTP request form.
Weak or No Network Signal	✔ Move to an area with better network coverage. ✔ Toggle Airplane mode on and off to refresh the network connection.
SIM Card Not Properly Inserted	✔ Eject the SIM card and reinsert it carefully. ✔ Restart your phone after reinserting the SIM.
Phone in DND (Do Not Disturb) Mode	✔ Disable Do Not Disturb mode. ✔ Ensure notifications are allowed for SMS and calls.
Message Inbox Full	✔ Delete old or unnecessary messages to free up space for new SMS.
Delayed Network Server	✔ Wait for a few minutes and retry. ✔ Request the OTP again after waiting.
Incorrect SMS Settings	✔ Check SMSC (SMS center number) settings in your phone and update it if needed. ✔ Contact Vi customer care for help.
International Roaming Issue	✔ If abroad, ensure your number is enabled for international roaming. ✔ Manually select the network.
Third-Party SMS Blocker or Anti-virus Apps	✔ Disable any third-party apps that might be blocking OTP messages.
SIM Card Issues (Old or Damaged)	✔ Visit a Vi store to replace your SIM card if it is outdated or damaged.
Temporary Server or Network Outage	✔ Check if there’s an ongoing issue with Vi’s network by contacting customer support or checking online forums.
Phone Restart or Software Glitch	✔ Restart your phone to clear any temporary glitches or software errors.
Blocked or Blacklisted Number by Vi	✔ Contact Vi customer care to ensure your number is not blacklisted or blocked by the service provider.

Final Words

We have shared all possible solutions to the difficulty of OTP not receiving on the Vi sim card. If you still have any kind of issues or problems, then feel free to comment below. We will help you as soon as possible.