Fix: ChatGPT Site Not Opening/ Working Properly

ChatGPT is a chatbot launched by OpenAI in November 2022. It is built on top of OpenAI’s GPT-3 family of large language models and is fine-tuned with both supervised and reinforcement learning techniques.

Recently I observed many people weren’t able to open Openai.com on their laptops and PC from Google Chrome, and Safari browsers. Meanwhile, people weren’t able to do anything on the ChatGPT site, some reported pages not loading, and websites not loading properly.

So in today’s post, we are going to discuss how you can fix this issue and talk about some solutions that work. So keep reading till the last word you will get the troubleshooting.

How to Fix ChatGPT Site Not Opening/Working Properly

1. Check the internet

Sometimes your current internet source becomes useless for using ChatGPT. In such a case you may not be able to do certain things. For example, you can search on Google but you can’t ChatGPT site not loading, ChatGPT Internal server error issue.

There could be a variety of reasons why your internet is not working properly. Some common causes include:

• Weak or no signal: Ensure that your device is in an area with a strong signal.
• Router issues: Restarting your router or modem may resolve the issue.
• Outage: Check if there is a service outage in your area.
• Incorrect network settings: Verify that your device is connected to the correct network and that all settings are correct.
• Firewall or security software: Disable any firewall or security software temporarily to see if it is causing the issue.
• Overloaded network: If many people are using the internet at the same time, it may slow down the network.

It is best to check all these possibilities, and if you are still facing issues, you may contact your service provider for further assistance.

If your Wi-fi isn’t working then try using it through an Ethernet cable, or try to restart your router. Try connecting this Wi-Fi to different devices to check if it’s working or not.

2. Restart

You may be using a Mac, iPhone, Android, Windows, or Chromebook device while using these devices they get some bugs. These bugs many times interfere when you try to use ChatGPT.

In such cases rebooting/ restarting your device is the best option, you can do to temporarily solve this issue. To solve bugs and problems on any device try to update your OS to the newest version possible. This will solve many problems related to ChatGPT not working.

3. ChatGPT Server Check

ChatGPT uses many servers to store and process user data. Whenever there is maintenance to servers or if there is stress on servers users are able to use many services related to ChatGPT and people get a message “This site can’t be reached”, 500 internal server error, forbidden 403, 404 not found or ERR_CONNECTION_RESET on ChatGPT. So in such a situation, you cannot do anything to solve this issue.

From your side, you can only check the ChatGPT down status on Downdetector, OR Is It Down Right Now. If the site is down then the problem is not from your side. But if the site is not down then you have to follow the troubleshooting given in this post.

4. Clear Cookies if you are using a Browser

Cookies are small blocks of data created by a web server placed on the user’s computer while a user is browsing a website.

Clearing cookies on the browser clears all browsing data related to a specific site. After clearing the cookies of the OpenAI site will have to log in again to ChatGPT so make sure you know your login credentials.

Steps to clear the cache of the ChatGPT app:

Chrome: Select Settings > Site Settings > Cookies and site data > See All Cookies and Site Data > Find the site and click trash.

Safari: Go to Safari > Preferences > Privacy > Manage Website Data. Choose the website and select Remove.

5. Update your Browser/ App

If you are using an outdated version of the browser for accessing ChatGPT then it may not work properly or it won’t load. So you have to update your browser to the latest version to stop getting different errors related to ChatGPT.

To update go to the official app store and look if there is an update available. If it is available Update it as early as possible.

6. Disable Extension

To avoid issues these Chat, try turning off your browser extensions: 

1. First, open your browser.
2. Now, click on More Options and choose Settings.
3. Click on the Extensions tab.
4. Lastly, disable all your browser extensions.
5. Or can simply open the Incognito mode of your browser where your extensions are not working and open the ChatGPT site.

Restart your Browser afterward and check if you can use the ChatGPT site.

7. Turn off VPN/ DNS

If you have active DNS or VPN service on your device then this may be the prime reason for the site not responding, or showing some unknown error. So please locate that VPN or DNS service and turn it off.

If you are using a smartphone then to turn off the VPN follow the steps given below:

1. Open your phone’s Settings app.
2. Tap Network & internet Advanced.
3. Go to VPN. If you can’t find it, search for “VPN.” If you still can’t find it, get help from your device manufacturer.
4. To disconnect tap Turn off that VPN.

If you are using a browser on a PC or laptop then to turn off DNS and VPN follow the steps given below:

1. Open your browser.
2. Go to settings.
3. Open Extensions.
4. Find VPN or DNS extensions and turn them off.

If you are using a PC or laptop then to turn off DNS and VPN follow the steps given below:

1. Go to Settings > Network & Internet.
2. Find VPN. If you can’t find it, search for “VPN” or “DNS”.
3. Select the VPN connection you want to disable.
4. Click Disconnect.

8. Use another device

If you still don’t find any solution on your current device then for the temporary purpose I suggest trying another device. Another device may work if the problem is with your current device.

9. Contact ChatGPT AKA OpenAI

If you have followed all the above solutions and nothing work then you can contact OpenAI at press@openai.com or at the contact page. To help solve your issue related to using ChatGPT. They will help you as early as possible.

Conclusion

We have shared all possible working solutions to solve all issues related to the ChatGPT site not working properly. Most people find their solution by updating the version of the browser or ChatGPT App, updating the device, Restarting the device, and checking their internet. However people are also facing OpenAI white screen,
OpenAI black/black screen.

Have any other questions? Do ask us in the comment box and also don’t forget to mention which solution worked for you.