ESPN is a sports entertainment company. It was founded in 1979 by Bill Rasmussen. ESPN has been providing sports related content to the audience for more than 30 years. ESPN is also a subsidiary of The Walt Disney Company, one of the largest media and entertainment conglomerate in the world.
In 2018, ESPN faced a major issue with user authentication. The company was experiencing a high rate of users who were not authenticated and could not access any content on the website. This problem had become so severe that it affected their revenue stream because advertisers were not spending as much money on ads because they couldn’t get their messages out to their target audience effectively.
In this article we have shared some prominent ways that can solve this issue and help you login and use ESPN.
Causes of ESPN App User Not Authenticated
There are several possible reaons behind this issue.
- ESPN App Server Issue
- Your Internet Connection Issue
- Smartphone Misconfiguration
- User Blocked.
How To Fix User Not Authenticated Issue in ESPN
1. Check ESPN App Server Status
ESPN uses few servers to provide their services and sometime this servers may be under maintainance. If servers are under maintainance or facing issues then in this case you can observe online status update sites to observe the situation.
To check server status you can go to downdetector.com, servicesdown.com, isitdownrightnow.com, or you can check ESPN fan support page of twitter for latest updates.
2. Check the internet
Sometimes your current internet source becomes useless for using ESPN. In such a case you may not be able to do certain things. For example, you can search on Google but you can’t open the site.
So, try connecting to different Internet if available. If you have different network provider Internet then try using that, or if you have another broadband WI-FI then try using that too.
If your Wi-fi isn’t working then try using it through an Ethernet cable, or try to restart your router. Try connecting this Wi-Fi to different devices to check if it’s working or not.
3. Clear Cache if you are using an App
if you are using a ESPN app on your smartphone then you can try to clear the cache of it. A cache is a special storage space for temporary files that makes a device, browser, or app run faster and more efficiently. Clearing cache will not delete any important data.
Steps to clear the cache of the ESPN app on iPhone And Android:
- Open the setting of your device.
- Go to Apps.
- Find ESPN and open its settings.
- Go to its storage usage.
- Select Clear cache.
4. Restart
You may be using a Mac, iPhone, Android, Windows or Chromebook device, all devices have some bugs. These bugs sometimes interfere while you try to use ESPN.
In such cases rebooting/ restarting your device is the best option, which you can do to temporary solve this issue. To solve bugs and problems on any device try to update your OS to the newest version possible. This will solve many problems related to ESPN not working.
5. Update your App
If you are using an outdated version of the browser or ESPN app to access ESPN then it may not work properly or and show User Not Authenticated .
To update go to the official app store and look if there is an update available. If it is available Update it as early as possible.
6. Turn off VPN/ DNS
If you have active DNS or VPN service on your device then this may be the prime reason for the User Not Authenticated, or showing some unknown error. So please locate that VPN or DNS service and turn it off.
If you are using a smartphone then to turn off the VPN follow the steps given below:
- Open your phone’s Settings app.
- Tap Network & internet Advanced.
- Go to VPN. If you can’t find it, search for “VPN.” If you still can’t find it, get help from your device manufacturer.
- To disconnect tap Turn off that VPN.
If you are using a browser on a PC or laptop then to turn off DNS and VPN follow the steps given below:
- Open your browser.
- Go to settings.
- Open Extensions.
- Find VPN or DNS extensions and turn them off.
If you are using a PC or laptop then to turn off DNS and VPN follow the steps given below:
- Go to Settings > Network & Internet.
- Find VPN. If you can’t find it, search for “VPN” or “DNS”.
- Select the VPN connection you want to disable.
- Click Disconnect.
7. Contact ESPN
If you have followed all the above solutions and nothing work then you can contact ESPN to help to solve your issue related to using ESPN. They will help you as early as possible.
Conclusion
We have shared all possible working solutions to solve all issues related to How To Fix User Not Authenticated Issue in ESPN. Most people find their solution by updating the version of the browser or Codecademy App, updating the device, Restarting the device and checking their internet.
Have any other questions? Do ask us in the comment box and also dont forget to mention which solution worked for you.