Mobikwik Amount Debited But Transaction Failed: What To Do?

Mobikwik is a digital wallet and financial services platform, so make payments through digital payment. But recently the reports of users have increased that money is debited but not credited in other bank accounts. If this has happened with you also, then you do not need to worry; you can refund your money, so read the entire article to know the steps to refund.

MobiKwik’s Policy on Erroneous Payments: No Refunds or Reversals

If you have mistakenly made a payment to the wrong party or for the wrong amount, Mobikwik will not be responsible in such cases. You can only contact the third party to whom the payment was made and demand the payment. Mobikwik will not refund or reverse the payment made by you erroneously and also Mobikwik does not offer any refund on prepaid recharge.

Reason for Payment Failed

There can be many reasons for payment failure, like technical glitches, connectivity issues, server downtime, or errors in payment gateway integration. All these were because of the app, but if some mistake happens from our side, then the transaction goes wrong, like incorrect payment details, insufficient funds, or an expired payment card. Due to all these mistakes, our amount gets debited, but money does not get transferred to the other account. These types of mistakes can lead you to confusion, anxiety, and financial inconvenience. If something happens to you due to these, then, as soon as possible, report to Mobikwik so that your money can be refunded quickly.

Refund process step by step

You don’t need to worry. These are some steps which you can follow to get a refund

1. Request a refund: To request a refund from Mobikwik, firstly you have to create a ticket on their website https://www.mobikwik.com/help/createticket . And you can track the ticket on the same website.

2. Track your request: You can track the status of your refund request on the MobiKwik website.

3. Processing Time: Mobikwik will reply to you within 24-48 hours.

4. Refunds to your bank account: You can  transfer funds from your MobiKwik Wallet to your bank account. However, this is not considered a refund or withdrawal.

5. Prepaid Recharge: Mobikwik does not offer any refund on prepaid recharges.

6. Wallet maintenance charges: If you miss the initial notice period for wallet maintenance charges, you can log into your MobiKwik Wallet within 40 days to receive a refund or credit.

7. Third-party delays: MobiKwik is not responsible for delays caused by third parties, such as banks and merchants.

You can also contact MobiKwik customer care at 09466446644.

Tips to Avoid Future Issues

To avoid payment processing failures, follow these  tips:

• Always check your account balance and transaction limits before initiating a payment.
• Ensure a stable internet connection and use a compatible device to prevent connectivity issues.
• Keep the MobiKwik app or website updated to the latest version to benefit from the latest security patches and features.
• Double check the recipient’s details, including their name, account number, and IFSC code (if applicable), to prevent incorrect transfers.
• Verify the transaction amount and payment method before confirming the payment to avoid errors.

Read More: Fix: Exceed Maximum Registration Attempts in GPay

Complaint to RBI

If Mobikwik does not respond within 30 days, then you can complain to the RBI. You can complain using the RBI website or app. The RBI’s Banking Ombudsman scheme resolves complaints free of charge and expeditiously. You can file a complaint on the RBI website https://cms.rbi.org.in or  Call the helpline number 14440.

Conclusion

If you’re facing issues with MobiKwik payment processing, such as the amount debited but the transaction failed, don’t panic! Follow the step-by-step refund process outlined above and reach out to MobiKwik’s customer support for assistance. Remember to stay vigilant and take proactive measures to avoid future issues by checking your account balance, ensuring stable internet connectivity, and verifying recipient details before making payments. In case of erroneous payments, contact the third party directly as MobiKwik won’t be responsible for refunds or reversals. By being mindful of these tips and procedures, you can ensure a smooth and secure payment experience on MobiKwik.

Additionally, keep in mind that MobiKwik has specific policies regarding refunds, such as no refunds on prepaid recharges and wallet maintenance charges. It’s essential to understand these policies to avoid any confusion or inconvenience.

FAQs