PhonePe is an Indian digital payment and financial technology company headquartered in Bengaluru, Karnataka, India. PhonePe was founded in December 2015, by Sameer Nigam, Rahul Chari and Burzin Engineer. The PhonePe app, based on the Unified Payments Interface, went live in August 2016.
There are several errors with every app on your phone. Similarly, Phonepe has several issues while working on your phone, it may not work properly, and sometimes it dont open or it shows a black screen / white screen (blank screen) when you open the PhonePe app.
Phonepe not opening, not working properly, won’t load, and Ping Problem are similar issues and they can be solved by common solutions. We have shared some working solutions to solve these errors, so keep reading this post till the end to solve all the errors of PhonePe.
Fix PhonePe App Not Opening or Not Working Problem Solved
1. Check the internet
Sometimes your current internet source becomes useless for using PhonePe in such case you get such an error, you may not be able to open the PhonePe app.
So, try connecting to different Internet if available. If you have different network provider Internet then try using that, or if you have broadband WI-FI then try using that too, in some cases this solution works!
2. Check to see if PhonePe is down
Phonepe uses many servers to store and process user data. Whenever there is maintenance to servers or if there is stress on servers users are able to use many services and people get Phonepe server error or connection error. So in such a situation, you cannot do anything to solve this issue.
From your side, you can only check the PhonePe down status on the Twitter account of PhonePe where the PhonePe support team is active. Whenever such a situation happens PhonePe team update the status of the issue on Twitter so make sure you check the PhonePe’s Twitter account.
3. Restart
Sometimes your smartphone gets some bugs which are causes many issues in your phone. In such cases rebooting your smartphone is the best option you can do to overcome such bugs. Simultaneously, restarting can resolve the problem related to many apps.
4. Clear Cache and Clear data
Clearing the cache of the PhonePe app will not delete any important data but ‘Clear all data’ will delete all data of the PhonePe app basically it will reset the app and you will have to set up the PhonePe app again from the start if you Clear the data of it.
Firstly try clearing the cache if it dont works then try to Clear all data.
Steps to clear cache and clear all data of PhonePe-
5. Storage
Make sure you have enough storage on your device. Enough in the sense, that you should have at least 0.5-1GB of free space on your phone If it has less than 0.5GB then you will see a PhonePe isn’t responding or Screen Freeze issue.
To Clear the space you can delete unwanted apps, videos, and photos, or you can clear the cache of different apps.
Once there is enough working space for the PhonePe app. PhonePe may open easily. If this solution doesn’t work then you can try the next solution.
6. Update PhonePe
If you are running an old version of PhonePe then it may have some bugs. So try installing the updated version of apps from different App Download Sites or from Playstore.
To Update PhonePe on Android device from the Play Store follow the steps mentioned below:
1. Open the Play Store app then tap on your profile present in the upper-right corner.
2. Then go to ‘Manage apps and device’ and go to ‘Updates available’.
3. Then find PhonePe and tap Update.
If PhonePe is not on the list then your App must be up to date already. In this case, follow the next solution.
To Update PhonePe on an iOS device from the App Store follow the steps mentioned below:
- Open the App Store.
- Tap your profile icon at the top of the screen.
- Scroll to see pending updates. Search for PhonePe and Tap Update next to an app to only update that app.
7. Contact support
Unfortunately, If all the above solutions didn’t work, then try contacting the support team of PhonePe they will definitely help you to solve your problem for sure.
We have shared all possible solutions you need to know about the Fix PhonePe App Not Opening or Not Working Problem. If you still have any kind of issues or problems then feel free to comment below. We will help you as soon as possible.